Refund policy

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn, unused, with all tags attached and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us with your order number, or open a request through your account on our website. Once your return is approved, we'll send you instructions on how and where to send your package.

For refunds, return shipping is arranged and paid for by the customer and is non-refundable. We recommend using a tracked service, as we cannot be held responsible for items lost in return transit. (If you'd prefer to exchange your item rather than refund it, please see Exchanges below — exchanges are free.)

Cancellations

You can cancel your order yourself within 1 hour of placing it, as long as it hasn't been dispatched. Sign in to your account with the email you used at checkout and cancel from your order, and you'll be refunded automatically to your original payment method. After 1 hour, or once your order has shipped, please contact us and we'll help where we can.

Damages and issues

Please inspect your order upon arrival and contact us immediately at if your item is faulty, damaged, or if you've received the wrong item, and we'll make it right and cover return shipping.

These natural variations are not grounds for return:

1. Please note that we celebrate our gemstones in their natural state: each stone is one of a kind, and natural inclusions such as cloud-like wisps or fine internal lines are normal characteristics of genuine stones, not flaws. 

2. Because no two stones are exactly alike, the colour and pattern of your piece will differ slightly from the photographs shown. 

If, however, the gemstone arrives externally damaged, such as chipped or cracked due to knocks in transit, please contact us upon arrival and we'll be happy to arrange an exchange.

Exchanges

We offer free exchanges. If your item doesn't fit or you'd like a different size or style, contact us with your order number and let us know what you'd like instead. Once your exchange is approved, we'll cover the cost of returning your original item, and we'll ship your replacement to you at no extra charge.

Exchanges are subject to availability. If the piece you'd like is out of stock, we'll offer you a refund or store credit instead.

Please note that, for hygiene reasons, pierced earrings cannot be exchanged once the packaging has been opened (unless faulty), and personalised or custom-made items cannot be exchanged.

Non-returnable items

For hygiene reasons, pierced earrings cannot be returned or exchanged once the packaging has been opened, unless they are faulty.

We also cannot accept returns on:

• Personalised or custom-made items (e.g. engraved pieces)
• Sale items
• Gift cards

If you have any questions or concerns about your specific item, please get in touch.

Refunds

We'll notify you once we've received and inspected your return and let you know whether your refund has been approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or card provider to process and post the refund.

If more than 15 business days have passed since we approved your return and you still haven't received your refund, please contact us.